Return & Refund Policy

Last updated: September 05, 2022

If, for any reason, you are not completely satisfied with a purchase or availing service, we invite you to review our policy on refunds and returns.

Charging Service

Procedure for requesting Refund

In case where the user/customer needs a refund, it can be raised by sending an email to care@zeoncharging.com with the reason for refund. Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date shall not be eligible for refunds. The approval/settlement of the refund requests can take up to 5 to 7 business days.

Eligibility Criteria for Refunds

• The device is unable to provide output even when there is power supply.
• The device is inaccessible due to any software/firmware related issue from the Zeon Charging team.
• The device stopped abruptly due to some technical issues. Here, in cases where there are energy consumption values, partial refund can be done based on the usage.
• In cases where the payment was successful and the user was unable to go to the booking page, the transaction id shall be collected from the user and cross verified with the concerned team internally. If found eligible, refund shall be processed.

Product Returns

You are entitled to cancel your Order within 7 days if the product is damaged when received. The deadline for return/refund of an Order is 3 days from the date on which you received the Goods.

Contact Us

By email: care@zeoncharging.com
By phone number: +91 97896 16161