Open Positions
Customer Support Executive
Customer Support
Full-time customer support role handling phone, chat, and email queries related to charging, payments, and app issues. Requires strong communication skills in English and Tamil. Freshers and experienced customer service/BPO candidates can apply. Includes benefits like flexible schedule, health insurance, internet reimbursement, leave encashment, and PF. more..
Customer Support Executive
Job Description
- Respond promptly to customer queries via phone, chat, and email.
- Assist customers with charging station usage, payments, and app-related issues.
- Coordinate with internal teams to resolve customer complaints efficiently.
- Maintain accurate records of all customer interactions.
- Provide feedback to improve overall customer experience and service quality.
Requirements
- Excellent communication skills are mandatory.
- Freshers with strong communication skills are encouraged to apply.
- Proficiency in English & Tamil is required.
- Knowledge of Malayalam, Hindi, Kannada, or Telugu is an added advantage.
Preferred Experience
Candidates with experience in the following roles are welcome:
- Customer Care Executive
- Customer Service Executive
- Customer Care Specialist
- Customer Care Representative
- BPO or CCE roles
Job Type
Full-time
Benefits
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund (PF)
Pay
₹15,000.00 – ₹20,000.00 per month
Team Lead - Customer Support
Team Leader
The Customer Support Team Lead will oversee and mentor the support team, manage daily operations and escalations, monitor KPIs, prepare performance reports, coordinate with internal teams, and drive process improvements. Requires strong communication, leadership, and problem-solving skills, with proficiency in English and Tamil (other South Indian languages preferred). Experience in customer support or BPO roles is an advantage. Benefits include health insurance, leave encashment, and PF. more..
Customer Support Team Lead
Short Summary
The Customer Support Team Lead will oversee and mentor the support team, manage daily operations and escalations, monitor KPIs, prepare performance reports, coordinate with internal teams, and drive process improvements. Requires strong communication, leadership, and problem-solving skills, with proficiency in English and Tamil (other South Indian languages preferred). Experience in customer support or BPO roles is an advantage. Benefits include health insurance, leave encashment, and PF.
Job Description
We are seeking a highly skilled Customer Support Team Lead to manage our support team and ensure high-quality customer service across phone, chat, and email.
Key Responsibilities
- Lead and mentor the Customer Support team.
- Oversee daily operations and handle escalated customer issues.
- Prepare weekly and monthly reports and present performance insights to management.
- Monitor KPIs, track team performance, and ensure service quality.
- Coordinate with internal teams to resolve customer complaints quickly.
- Conduct regular training and maintain accurate support records.
- Identify process improvements to enhance overall customer experience.
Requirements
- Experience as a Team Lead or Senior Customer Support Executive preferred.
- Excellent communication skills.
- Proficiency in English & Tamil is required; Malayalam, Hindi, Kannada, or Telugu preferred.
- Ability to manage and handle a customer support team efficiently.
- Strong leadership, reporting, and problem-solving skills.
- Background in Customer Support or BPO roles is an advantage.
Benefits
- Health insurance
- Leave encashment
- Provident Fund (PF)
Pay
₹25,000.00 – ₹35,000.00 per month
Internship – Infrastructure Development
Internship
Zeon Charging is offering a field-based internship for final-year or recent EEE graduates focused on EV charging infrastructure development. The role involves on-site electrical work, installation and commissioning of chargers, vendor coordination, material handling, and safety compliance. Strong performers may receive a full-time job offer after the internship. more..
Internship – Infrastructure Development
Eligibility
- Final-year EEE students or EEE graduates (current-year pass-outs only)
- Willingness to travel and work at project locations
- Strong interest in electrical and infrastructure-related field work
Internship Role & Responsibilities
The internship begins once a charging station location is finalized. Key responsibilities include:
- Conducting site assessments and preparing locations for electrical installations
- Supporting cable routing, earthing, and coordination for transformers and electrical panels
- Assisting in installation, testing, and commissioning of EV chargers
- Coordinating with site vendors and contractors
- Handling materials, performing basic supervision, and carrying out quality checks
- Ensuring adherence to safety guidelines and compliance standards
Who Should Apply
This role is best suited for candidates who:
- Enjoy hands-on field work and electrical activities
- Have an interest in EV infrastructure, construction, and installations
- Are comfortable with on-site coordination and execution
Career Opportunity
High-performing interns may be offered a full-time position with Zeon Charging based on performance during the internship.