FAQ & SUPPORT
General FAQ
Can all electric vehicles use DC fast charging?
Not all EVs can use DC fast charging. Compatibility depends on your vehicle's charging port and battery technology. Always refer to your vehicle's specifications.
Can frequent use of fast charging harm my EV's battery?
While frequent fast charging can slightly impact battery health over time, modern EVs are designed to handle it efficiently. To prolong battery life, avoid charging to 100% often and use AC charging for regular needs.
How long does it take to charge an EV fully?
Charging time varies depending on the battery size and charger type:
- AC Charging: 3 to 20 hours.
- DC Fast Charging: 80% charge in 20-60 minutes.
- Check your vehicle manual for specific times.
Can I charge 2-wheelers at Zeon Charging Stations?
Zeon Charging Stations support vehicles with CCS2, Type 2, and CHAdeMO ports only. Two-wheelers are not supported at this time.
Where can I find DC fast charging stations?
Zeon DC fast charging stations are strategically located along major highways, urban centers, and rest stops.
How can I find nearby EV charging stations?
Use the Zeon Charging App or website to locate stations. These platforms provide real-time availability, pricing, and navigation.
How do I get a B2B tax invoice with company details?
Update your profile with your company name and GST details. B2B tax invoices will be generated automatically from the next session.
What customer support options are available?
Zeon offers multiple customer support channels:
- Phone Support: 24/7 helpline.
- In-App Help Center: FAQs and troubleshooting guides.
- Email Support: For complex issues.
- Social Media Support: Twitter, Instagram, and Facebook.
Zeon Charging Mobile App
Where can I download the Zeon Charging App?
The Zeon Charging App is available on the App Store and Google Play Store.
How do I sign up?
- Enter your mobile number and email address.
- Complete OTP verification.
- Add your vehicle details to your profile.
How do I top up my Zeon wallet?
- Navigate to the "Wallet" option.
- Enter the top-up amount.
- Pay via UPI, Credit/Debit Cards, Net Banking, or external wallets.
What payment options are available?
- UPI
- Credit/Debit Cards
- Net Banking
- In-App Wallet Credits
How do I check charging station availability and tariffs?
Use the app's map feature to view station availability and tariff details, which may vary by location and time of day.
How do I navigate to a charging point?
- Open the app.
- Find the station on the map.
- Tap "Navigate" to launch your device's navigation app.
Can multiple users log in to the same account?
Yes, multiple users can log in and initiate sessions simultaneously. The primary user can log out all devices via OTP authorization.
How do I start a charging session?
- Scan QR Code: Scan the charger's QR code and start.
- Select from App: Choose the charger and connector via the app.
- Use RFID: Tap your RFID key on the reader.
- AutoCharge: Plug in if AutoCharge is enabled for your vehicle.
Can I monitor charging progress remotely?
Yes, the app provides real-time updates on charging speed, energy consumption, and session duration. Notifications are sent when charging is complete.
RFID & AutoCharge
What is RFID, and how do I get one?
Order RFID through the app.
How to activate the RFID
Once you receive the RFID, go to RFID section in the app & assign it by scanning the QR code.
How can I deactivate a lost or broken RFID?
Deactivate lost RFIDs from your app profile using OTP authorization. You can order a replacement via the app.
What is AutoCharge?
AutoCharge allows you to start charging sessions automatically when you plug in, without needing to open the app or scan a QR code.
How do I set up AutoCharge?
- Go to the AutoCharge section in the app.
- Register your vehicle's charging port.
- Enable AutoCharge for automatic session initiation.
Wallet Balance Refund
How do I request a wallet balance refund?
To request a refund of your wallet balance, contact our support team at care@zeoncharging.com with your registered mobile number and reason for refund.
How long does a wallet refund take?
Wallet refunds are typically processed within 5-7 business days after verification.
Can I transfer my wallet balance to another user?
No, wallet balances are non-transferable between accounts.
Buying Personal / Commercial EV Charger
What types of EV chargers does Zeon offer for purchase?
Zeon offers both AC (Type 2) and DC fast chargers suitable for home, commercial, and fleet use.
What is the warranty on purchased chargers?
All Zeon chargers come with a manufacturer warranty. Please contact our sales team for specific warranty terms.
Does Zeon provide installation support?
Yes, Zeon provides professional installation services. Our trained technicians handle all aspects of charger setup and commissioning.
Hosting Charging Stations at Your Location
What are the requirements for hosting a Zeon charging station?
Key requirements include adequate parking space (minimum 2 reserved EV bays), 3-phase power connection or transformer access, 24/7 public access, and high visibility from main roads or highways.
How does revenue sharing work for location partners?
Zeon offers competitive revenue sharing models based on charging sessions conducted at your location. Detailed terms are discussed during the onboarding process.
Who handles maintenance of the charging stations?
Zeon's professional team handles all installation, maintenance, and support activities. Location partners have zero operational hassle.
Can franchisees customize the station to suit their location?
Zeon ensures that all stations adhere to branding and operational standards. Franchisees may, however, discuss customizations like adding local amenities or value-added services.
How long does it take to set up a Zeon charging station?
Once the agreement is finalized, installation typically takes 15-90 days, depending on factors like power connection availability and permitting.