FAQ & SUPPORT

Charging time varies depending on the battery size and charger type:

• AC Charging: 3 to 20 hours.
• DC Fast Charging: 80% charge in 20-60 minutes.
• Check your vehicle manual for specific times.

Zeon Charging Stations support vehicles with CCS2, Type 2, and CHAdeMO ports only. Two-wheelers are not supported at this time.

Zeon DC fast charging stations are strategically located along major highways, urban centers, and rest stops.

Use the Zeon Charging App or website to locate stations. These platforms provide real-time availability, pricing, and navigation.

Update your profile with your company name and GST details. B2B tax invoices will be generated automatically from the next session.

Zeon offers multiple customer support channels:

• Phone Support: 24/7 helpline.
• In-App Help Center: FAQS and troubleshooting guides.
• Email Support: For complex issues.
• Social Media Support: Twitter, Instagram, and Facebook.

1. Enter your mobile number and email address.
2. Complete OTP verification.
3. Add your vehicle details to your profile.

1. Navigate to the "Wallet" option.
2. Enter the top-up amount.
3. Pay via UPI, Credit/Debit Cards, Net Banking, or external wallets.

1. UPI
2. Credit/Debit Cards
3. Net Banking
4. In-App Wallet Credits

Use the app's map feature to view station availability and tariff details, which may vary by location and time of day.

1. Open the app.
2. Find the station on the map.
3. Tap "Navigate" to launch your device's navigation app.

Yes, multiple users can log in and initiate sessions simultaneously. The primary user can log out all devices via OTP authorization.

Use the Trip Planner on the homepage. Enter your start and end points, and the app will suggest charging stations along your route.

1. Scan QR Code: Scan the charger's QR code and start.
2. Select from App: Choose the charger and connector via the app.
3. Use RFID:Tap your RFID key on the reader.
4. AutoCharge: Plug in if AutoCharge is enabled for your vehicle.

Yes, the app provides real-time updates on charging speed, energy consumption, and session duration. Notifications are sent when charging is complete.

1. Hassle-free charging: No RFID or manual input needed.
2. Secure communication: Uses advanced protocols.
3. Futureproof: Compatible with upcoming EV models.

1. Faster charging compared to standard sockets.
2. Convenience of charging at home.

1. Charging Speed: Match your EV's capacity.
2. Compatibility: Ensure the charger fits your EV's port type.
3. Connectivity: Look for smart features like remote monitoring.
4. Warranty: Opt for chargers with reliable after-sales support.

Zeon offers chargers that meet all these requirements, ensuring a seamless experience.

1. High traffic Sites near major highways, restaurants, resorts, and urban commercial areas.
2. Minimum 2 parking bays to 1 acre of land

1. Food and beverage outlets.
2. Restroom facilities.
3. Space for installing amenities such as vending machines and additional EV driver conveniences.

1. Securing permits.
2. Power connection setup.
3. Installation of charging equipment.
4. Maintenance and operation of the station.

1. Revenue-sharing/standard rent based on charging usage.
2. Increased foot traffic and sales for adjacent businesses.
3. Enhanced brand visibility and sustainability credentials.

1. A reliable electricity connection or support for establishing one.
2. Basic infrastructure like paved land and vehicle access.

1. Brand Association: Leverage Zeon's established reputation in the EV charging industry.
2. Turnkey Solutions: Zeon provides all the equipment, technical support, and branding.
3. Growing Market: Tap into the rapidly expanding EV market in India.
4. Revenue Opportunities: Earn through charging sessions and value-added services.

1. Assistance with site selection and evaluation.
2. Installation and maintenance of chargers.
3. Training for staff and operational guidance.
4. Marketing and promotional support.