Last updated: September 05, 2022

If, for any reason, you are not completely satisfied with a purchase/availing service, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products or service that you purchased with us.

Charging Service

User Registration

The person who is using the service should be registered to the system as a user/ customer. For registering as a user/ customer the person who uses the service should download the Zeon Charging application from the Play store or Apple store and register themselves as user/ customer by providing personal information such as phone number, email & name. The user can use either their phone number & email for registering purpose. Additional personal information might be required after registration subject to services requested by the user/ customer.

Connection to the service

The user can access the charging points with the help of Zeon Charging App.

Charging Session

The charging session starts from the time when the user starts the session through app/ RFID Key & the session is considered ended when the timer runs out for the session. Also, the session is considered ended if the user/ customer terminates the session manually from the App/ RFID Key It is the customer’s responsibility to make sure the charging begins & completes correctly.

Procedure for requesting Refund

In case where the user/ customer needs a refund, it can be raised through sending an email to care@zeoncharging.com with the reason for refund of fee. Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date shall not be eligible for refunds. The approval/ settlement of the refund requests can take up to 5 to 7 business days.

Eligibility Criteria for Refunds

• The device is unable to provide output even when there is power supply.
• The device is inaccessible due to any software/ firmware related issue from the Zeon Charging team.
• The device stopped abruptly due to some technical issues. Here, in cases where there are Energy consumption values, partial refund can be done based on the usage.
• In cases where the payment was successful & the user was unable to go to the booking page, the transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.

For any other cases, in cases where the payment has failed, refunds shall not be considered as the user will be refunded automatically within 7 business days by the payment gateway itself.

Any failure/ error happening during the transaction time can be from both parties (Zeon Charging team & the Payment Gateway). In these cases, transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.

Product

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Zeon Electric Private Limited , 167, Union Mill Road, Near 12R Kalyana Mandapam, Tirupur – 641601, Tamilnadu, India..

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Zeon Charging , accessible from https://zeoncharging.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Return/Refund Rights

You are entitled to cancel Your Order within 7 days if the product is damaged when received.

The deadline for return/return an Order is 3 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of return/refund, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email: care@zeoncharging.com

By phone number: +91 97896 16161

Conditions for Returns/Refund

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 3 days
• The Goods are in the original packaging
• The Goods are with proper purchase details.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Zeon Electric Private Limited 167, Union Mill Road, Near 12R Kalyana Mandapam, Tirupur – 641601, Tamilnadu, India.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: care@zeoncharging.com

By phone number: +91 97896 16161